Announced
08 May, 2024
Job Type
Employee
Job Status
Full Time
Job Title
Senior Billing Analyst
Job Location
Job Presentation
- Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
- Should be able to work on all types of collection calls and queries, handle escalations, work allocations to the team members.
- Perform QA audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
- Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
- Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
- Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
- Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries. Handle critical clients.
- Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders.
- Participate in testing system changes and enhancement, provide process improvement suggestions.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Research and resolve escalations.
- Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
- Communication: Should be able to communicate effectively with peers, client service teams, and process leaders.
- Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.
KPIs
- Should monitor, track and report the reduction of aged AR items.
- Strong adherence to TAT for responding to email and telephone queries.
- Completion of all required training programs, contribution to continued process improvement
- Participation in team and service line events
- Bachelor Degree or Equivalent accounting experience.
- Min with 1-3 years of experience in accounts receivable process and collections.
- Good knowledge of end-to-end AR collections process.
- Should have experience in handling inbound and outbound third-party calls.
- Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
- Working knowledge of SAP would be an added advantage
- Good understanding of quality aspects (TAT, accuracy, and audit)
- Proficient in English and Mandarin (MUST HAVE) to effectively communicate with Mandarin-speaking clients as you will be tasked to handle Taiwan or China region
- Hybrid environment
- Exposure to work with other region
- Enhance AR skills
Salary
MYR4,000 - MYR7,000 per month (MYR48,000 - MYR84,000 per year) (MYR)
Valid Till
8 Aug, 2024 (50 days left)
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JOB BY
Level 27 Integra Tower, The Intermark, 348 Jalan Tun Razak 50400, Kuala Lumpur
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Michael Page
![Michael Page](/img/my/b/_1592328229-47-michael-page.png)
+60 3 2302 4000
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