Job vacancy Service Engineer

• Respond promptly to customer inquiries and technical requests.
• Conduct site visits to assess equipment performance and troubleshoot issues.
• Collaborate with customers to understand their needs and provide customized solutions.
• Build strong relationships with key stakeholders to ensure customer satisfaction and loyalty.
• Demonstrate a deep understanding of our products, applications, and industry standards.
• Provide technical training to customers on the proper use and maintenance of our products.
• Stay updated on industry trends, technologies, and best practices to continuously improve service delivery.
• Coordinate with internal teams to execute projects, including product installations, trials, and performance evaluations.
• Develop project plans, timelines, and budgets to ensure successful implementation.
• Monitor project progress and provide regular updates to stakeholders.
• Diagnose technical issues and develop effective solutions to resolve them.
• Analyze data and performance metrics to identify opportunities for process improvement.
• Work closely with R&D and technical support teams to address complex problems and optimize product performance.
• Maintain accurate records of customer interactions, service activities, and project outcomes.
• Prepare technical reports, presentations, and case studies for internal and external stakeholders.
• Provide feedback to product development teams based on customer insights and market feedback

The Successful Applicant

• Bachelor's degree in Chemical Engineering, Mechanical Engineering, or related field.
• 3-5 years of experience in a technical support or engineering role, preferably in the water treatment sector.
• Strong knowledge of water treatment processes, chemical applications, and equipment troubleshooting.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
• Proficiency in MS Office suite and technical software applications.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Willingness to travel extensively to customer sites (50%)

What's on Offer

• Strong opportunities for growth
• Attractive remuneration packages

ContactEthan TayQuote job refJN-052024-6419440Phone number6012 330 2463

MYR4,000 - MYR5,000 per month (MYR48,000 - MYR60,000 per year) (MYR)

11 Aug, 2024 (69 days left)