A&W Malaysia - Subang Jaya

1.7 1 Review
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Restaurant name
A&W Malaysia
Location
1, Jalan Nilam 2, Taman Perindustrian Teknologi Tinggi, 47500 Subang Jaya, Selangor, Subang Jaya, Selangor, Malaysia
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Contact number
+60 3 5888 7600
Fax
+60 3 5122 7771
Working hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
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Company description
A&W began in June 1919 at 13 Pine Street Lodi, California, when Frank Wright partnered with Roy Allen to help Wright with the root beer business he started that year. The company became famous in the United States for its “frosty mugs,” where the mug would be kept in the freezer prior to being filled with root beer and served to the customer. They branded their product A&W Root Beer after their surnames.

In 1921, Allen began franchising the drink, arguably the first successful food-franchising operation. His profits came from a small franchise fee and sales.

Then, in 1924 Allen bought out Wright to pursue a franchising program, which became America’s first franchised restaurant chain. He sold A&W Root Beer concentrate exclusively to these franchises to ensure quality. By 1933,  
Show more more than 170 outlets were franchised.

During WW II, A&W Root Beer stands increased in number, despite government sugar rationing. After the war, more than 450 franchises were open, driven by the popularity of the automobile and the new mobile society. In 1950, Roy Allen retired and sold the business to Gene Hurtz. In 1963, Mr. Hurtz sold the A&W Root Beer Company to the J. Hungerford Smith Company.

More ownership changes took place during the 60s and 70s, but the only place to get A&W Root Beer was on tap at an A&W Restaurant.

Reviews

1 Review
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1.7
One Utama Shopping Center A&W staff services was so bad that I had made me yelled to the people working there. There were friends wearing non-A&W attire walked in and out of the kitchen. All unoccupied tables were filled with so mugs and leftovers. Staff are not dressed in proper attire. I had to yell at one of the supervisor to get me a GCB after waited for 30 mins, and the worst thing is, what I get was just 2 bread with a burger in it. There is no lettuce and sauce. I never get any words of apology and the staff just throw me the burger without any sense of moral.

I will never step into any of the A&W outlet anymore. I vow to put an end with A&W expectation and I will never recommend to anyone about it. I will take this worst scenario of Fast Food service as an example to be spoken in front of every seminar I will make in future.

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