Had 3 bad experiences at your new branch in Citta Mall, Ara Damansara over the past few months. Being a regular customer of Macdonald, this outlet is really a let down. Have more regular quality checks at this particular outlet. Send in mystery shoppers. Hopefully we can to see some improvements asap and enjoy our meals as usual. Thank you.
Experience No 1
Hot Milo purchased was totally watery; more water than Milo powder. We were given another cup upon complaining but no apologies at all. This happened some months ago.
Experience No 2
Take-away 2 fish fillet burgers last month (2nd June). The fillet was not thoroughly cooked, a bit black in color and already giving out a foul smell. Had to drive all the way back for a change. Was advised that it was beyond their control as the fillet are shipped from USA. However, told the Manager that it was due to poor food handling. Was given 2 new fish fillet burgers as replacement subsequently. Upon obtaining his name, he then apologised and gave 2 burger vouchers.
Experience No 3
Today June 30, just bought a pack of french fries. The fries are extremely oily, not as crispy as it should. Different from the norm.
Reviews of Macdonald Malaysia- Mcdonald Malaysia Delivery - Johor Bahru
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Macdonald Malaysia- Mcdonald Malaysia DeliveryMcDonald's Malaysia has more than 170 restaurants nationwide 0146974650https://www.businesslist.my/img/site/default-business2.jpg
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