Job vacancy Hr Service Desk Specialist - Japanese Speaking

Randstad Malaysia
Suite 22.02, Level 22, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur
  +60 3-2036 6666

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Job Type
Job Status
Full Time
23 October, 2020
Job Title

Hr Service Desk Specialist - Japanese Speaking

Job Location
Job Presentation

about the company
Headquartered in France, this MNC shared services client is a leading player in the industrial gas industry. They pride themselves in the substantial growth they have seen through the years, and continue expansion plans for this year in Malaysia and in other countries globally. Currently looking to set up in Japan, Korea, Thailand, Vietnam and China, hence looking for candidates would be able to support these countries and be able to converse in the respective countries’ language

about the job:

  • Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
  • Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
  • Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.
  • Properly escalate complex enquiries to the next level of support or relevant subject matter experts.
  • Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledgebase.


  • 1 year experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
  • Excellent verbal and written communication skills.
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
  • Ability to work under pressure and time constraints.
  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve
  • queries and issues.
  • Knowledge and skill in the use of Microsoft Office / Google suite of software.
  • Strong communication skills in required languages, both written and spoken, are essential. Additional languages a plus.

about the manager/team
This is a newly set up team for a HR shared services that is about to go live. You will be a pioneer here and will have an opportunity to grow with the company.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Sharmini Ann via email at Kindly note that only shortlisted candidates will be contacted due to the substantial amount of responses we receive.

Experience3 years
Skillsno additional skills required
Qualificationno additional qualifications required
Educational RequirementsBachelor Degree
RM 102,000 per year (MYR)
Reference number
Valid Till
20 Dec, 2020 (20 days left)

How to Apply?

Please apply for this job on website:

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