Responsible for making sound staffing decisions and resolving conflicts within the practice that have significant impact on utilization and on internal and external customer satisfaction.
Responsible for fulfilling engagement staffing requests using MS consultants as well as facilitating the use of partner, global or additional MS resources to fill requests as appropriate.
Understand the skill disciplines as well as know the strengths and skills of the consultants within the skill disciplines in order to successfully staff engagements.
Ensure customer satisfaction with the staffing of their engagements and will achieve and exceed utilization and bench targets across the Business Application practice, as well as fulfill all demand for consulting resources within defined service levels.
Working closely with the Practice Development Manager (PDM) team in assessing individual consultant skills and assist with developing consultant readiness plans in order to increase the consultant skills per the demands of the business. The RM is also be responsible for maintaining the data integrity of our request management system.
Minimum of 5 years of experience in consulting, client / project management and high-end professional services business development,
Delivery or relevant management experience combined with a BA/BS degree or other equivalent.
Additionally, the candidate will have strong technical skills like knowledge of O365, Share-point etc.
Business management skills
Possess great communication and relationship skills, engagement / project management skills, some industry / technical knowledge and a familiarity with Enterprise Services organizations.
PMP certification and/or proven exposure to Six-Sigma methodology appreciated
Drive for Results , Influence for Impact , Adaptability and Judgment