Job vacancy Claim Specialist/ Customer Service Representative

EPS Malaysia - Recruitment & Outsourcing Agency
Suite 2A-11-1, Level 11, Block 2A, Plaza Sentral, Sentral, Jalan Stesen Sentral 5, 50470, Kuala Lumpur
  +60 3-2268 2888

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Job Type
Job Status
Full Time
09 April, 2021
Job Title

Claim Specialist/ Customer Service Representative

Job Location
Job Presentation
Claim Specialist/ Customer Service Representative Posting Date : 08 Apr 2021 | Close Date :07 Jul 2021 

Client Background: MNC

Industry: TPA

Location: Jalan Ampang

Headcount: 2

Tenure: Permanent

Remuneration: Basic


· Serves customers by providing product and service information and resolving product and service problems.

· Attracts potential customers by answering product and service questions and suggesting information about other products and services.

· Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations and service level expectations

· Able to show initiative to take responsibility for own actions and decisions. • Able to make decisions through appropriate actions required to solve queries within guidelines.

· Engage with stakeholders to:

· Provide timely and accurate updates and resolutions —

· Follow up additional information where required without delay

· Provide outcomes on adjudication process

· Handle communications with stakeholders in line with agreed procedures and guides for conversations.

Requirement :

  • Candidate must possess at least a diploma/ degree in any fields.
  • Open for Fresh Graduate.
  • With related customer service experience.
  • Good command in English.
  • Able to work under tight schedule and pressure.

Sub Specialization : Services;Customer Services Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur
Valid Till
7 Jul, 2021 (74 days left)

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