Job vacancy Customer Service Executive

EPS Malaysia - Recruitment & Outsourcing Agency
Suite 2A-11-1, Level 11, Block 2A, Plaza Sentral, Sentral, Jalan Stesen Sentral 5, 50470, Kuala Lumpur
  +60 3-2268 2888

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Job Type
Job Status
Full Time
23 April, 2021
Job Title

Customer Service Executive

Job Presentation
Customer Service Executive Posting Date : 22 Apr 2021 | Close Date :21 Jul 2021 

Client Background:

The company started in 1951. They are a global brand in over 40 countries. An innovations leader manufacturing best-in-class products at 10 plants operating in 8 countries. They have established a very strong network with the local dealers and potential customers in the Malaysia Market.

Industry: Power Tools

Location: Subang Jaya

Tenure: Permanent

Remuneration: Basic + Performance Bonus + Medical


  • Attend to customers either by telephone, electronically or face to face / walk-in customers.
  • Attend to walk in vendor, courier service, interview candidate etc.
  • Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
  • Identify and assess customers’ needs to achieve customer satisfaction.
  • Perform customer verifications (based on transaction and credit limits).
  • Attend to customer’s complaints, investigate and fill up customer complaints form and CN application.
  • Process customer orders, service orders, forms, applications and requests.
  • Prepare quotation, invoice, DO and make billing.
  • Follow up back order and repair quotation.
  • To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfill customer order and service repair.
  • Prepare and obtain approval for stock adjustment form for transfer / cannibalization.
  • Arrange collection of repair tools or return goods.
  • Keep track of customer interactions, comments, inquires and transactions.
  • Communicate and coordinate with internal departments.
  • To perform any ad hoc assignments as assigned by the Management.


  • Candidate must possess at least Diploma qualification.
  • Required skills: Microsoft Words & Excel.
  • Required language: English and Bahasa Malaysia, Chinese.
  • Interest in helping and working with customers.
  • Attention to detail and accuracy.
  • Adaptability with Company management directives.
  • Pleasant personality and good inter personal skills.
  • Good Communication skills - verbal and written.

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you

Sub Specialization : Administration;Administration Support Type of Employment : Permanent Minimum Experience : 3 Years Work Location : Selangor Salary Range : RM 3500
Valid Till
21 Jul, 2021 (71 days left)

How to Apply?

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