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Job vacancy Customer Service Executive
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Customer Service Executive
The company started in 1951. They are a global brand in over 40 countries. An innovations leader manufacturing best-in-class products at 10 plants operating in 8 countries. They have established a very strong network with the local dealers and potential customers in the Malaysia Market.
Industry: Power Tools
Location: Subang Jaya
Remuneration: Basic + Performance Bonus + Medical
- Attend to customers either by telephone, electronically or face to face / walk-in customers.
- Attend to walk in vendor, courier service, interview candidate etc.
- Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
- Identify and assess customers’ needs to achieve customer satisfaction.
- Perform customer verifications (based on transaction and credit limits).
- Attend to customer’s complaints, investigate and fill up customer complaints form and CN application.
- Process customer orders, service orders, forms, applications and requests.
- Prepare quotation, invoice, DO and make billing.
- Follow up back order and repair quotation.
- To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfill customer order and service repair.
- Prepare and obtain approval for stock adjustment form for transfer / cannibalization.
- Arrange collection of repair tools or return goods.
- Keep track of customer interactions, comments, inquires and transactions.
- Communicate and coordinate with internal departments.
- To perform any ad hoc assignments as assigned by the Management.
- Candidate must possess at least Diploma qualification.
- Required skills: Microsoft Words & Excel.
- Required language: English and Bahasa Malaysia, Chinese.
- Interest in helping and working with customers.
- Attention to detail and accuracy.
- Adaptability with Company management directives.
- Pleasant personality and good inter personal skills.
- Good Communication skills - verbal and written.
If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you
Sub Specialization : Administration;Administration Support Type of Employment : Permanent Minimum Experience : 3 Years Work Location : Selangor Salary Range : RM 3500
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