Job vacancy Account Receivable (OTC Collection) Associate/ Analyst (Mandarin speaker)

Adecco Personnel Sdn Bhd
Level 9, Ilham Tower No. 8, Jalan Binjai 50450, Kuala Lumpur
  +603 2781 0000

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Job Type
Job Status
Full Time
24 September, 2022
Job Title

Account Receivable (OTC Collection) Associate/ Analyst (Mandarin speaker)

Job Location
Job Presentation


Our client is a solid and well-established global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services.

Job Description

  • Responsible for collecting cash as per the collections schedule 
  • Ensure monthly/quarterly collections targets are met/exceeded
  • Responsible for activities assigned by the Collections Team Lead
  • Responsible for calling, emailing, & making payment arrangements with customers
  • Demonstrates the ability to work as part of a team
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
  • Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
  • Perform detailed account reconciliation to identify and drive resolution of disputed receivables
  • Highlight issues in accordance with agreed escalation procedure
  • Attend client meeting to discuss debtor performance and address issues as required
  • Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
  • Adherence to client’s policies and procedures

Job Qualification

  • Bachelor's degree in relevant field
  • 1 year of experience in Collections Calling experience 
  • Collections License considered beneficial
  • Good working knowledge of an ERP system; ORACLE experience would be an advantage
  • Able to read, write and speak in Mandarin & English fluently
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing

Reference number
JN -092022-89858
Valid Till
21 Oct, 2022

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