Job vacancy Senior IT Executive

Adecco Personnel Sdn Bhd
Level 9, Ilham Tower No. 8, Jalan Binjai 50450, Kuala Lumpur
  +603 2781 0000

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Job Type
Job Status
Full Time
18 March, 2023
Job Title

Senior IT Executive

Job Location
Job Presentation

Job Description and overview

  • Provides leadership and supervision to L1 staff.
  • Provides technical support and guidance to L1 staff
  • Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
  • Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
  • Works with IT Infrastructure Manager to establish standards and best practices for managing access rights, desktops etc.
  • Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
  • Works closely with the Singapore Service Desk Lead and other Specialist to ensure a timely, robust and comprehensive service transition process
  • Works with L1 staff to set SLA criteria for the various types of support requests
  • Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tool such as Outlook and MS Office.
  • Identifies opportunities to simplify IT Service Desk operations through continuous improvement initiatives

Reference number
JN -032023-101270
Valid Till
30 Jun, 2023 (32 days left)

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