Review Bad service

The driver so rude.. passenger want going to toilet then he dont want to stop for make sure the trip will be there punctual.. what a service like this.. paid very expensive but service too bad.. he want continue the bus eventhough have a mom and child still at toilet.. what a rude person.. the sechedule also bad.. promise 2.10pm will going to kl but until 3pm still around johor. I dont want to take this bus again. Please take other bus not this bus.. bad service.tq