Review Bus delay and staff impolite

Due to morning i need to rush from custom to jb larkin to take tis bus at 9 45am ,i didnt eat anything and used up a lot of energy due to walking, i reached on time 9.45 thn the bus arrived, thn i dont know why the bus need to wait until 11am only depart and somemore say non stop along the journey, so the bus stop at petrol station i go buy food (initially i think can eat on the spot inside restaurant, so i buy nasi lemak, but i saw all the ppl ald on the bus, thn no choice i bring along nasi lemak think of can eat inside bus, thn driver scold me said cant eat tis in the bus throw away, thn i said u said nonstop and since morning until nw havent eat and i ask so u got stop later thn he said nanti..... Tepi jalan with his loud and fiece voice, no next time for me to buy tis bus anymore, initially driver should talk nice and polite to me, not like tis scolded with loud and fierce voice, if tis company want have good sales pls increase ur staff quality and time management.