Review Delay in delivery

My order through Shopee shipper send and pick up by J and T express on 16th May. Have been sitting in their warehouse. Latest tracking parcel reached Puchong depot on 28 th May after 12 days. Up to this writing still no news when they are going to deliver. Call Puchong depot no one answer. I order something from another platform within 3 days of ordering I already received the item.contacted shipper he too faced the same problem nobody answer the call