Job vacancy Customer Service Team Lead

Customer Service Team Lead Posting Date : 01 Apr 2024 | Close Date :30 Jun 2024 

Client Background:

BPO wing that offering a spectrum of services, from data analysis, customer service, and risk

management to administration, IT support, human resources, marketing, and beyond.

Location: KL

Tenure: Permanent role

Salary: Basic Salary

Duties and Responsibilities:

· Non-voice support in processing orders, requests, and transactions with flair.

· Initiate proactive customer outreach to enhance their experience.

· Tackle customer complaints with finesse and efficiency.

· Gather and analyze valuable customer feedback.

· Respond promptly and professionally to customer inquiries.

· Maintain a positive, empathetic demeanor at all times.

· Collaborate and coordinate seamlessly with your awesome colleagues.

Job Qualifications:

· College degree preferred but not a deal-breaker for passionate individuals.

· Keep your cool under pressure, turning customer stress into satisfaction.

· Computer-savvy and comfortable navigating digital landscapes.

· Previous experience in customer support is a plus.

· Proficient in both written and spoken English and selected languages to support.

· Impressive typing skills.

· Master the art of multitasking and effective time management.

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

Sub Specialization : Services;Customer Services Type of Employment : Permanent Minimum Experience : 5 Years Work Location : Kuala Lumpur

30 Jun, 2024 (45 days left)