Job vacancy Fresh Graduate- Mandarin Speaker (Admin/ Customer Service)

Fresh Graduate- Mandarin Speaker (Admin/ Customer Service) Posting Date : 02 Apr 2024 | Close Date :01 Jul 2024 

Client Background: Norway MNC

Industry: Ship Management Services

Location: KL Sentral

Headcount: 1 headcount

Tenure: Permanent

Remuneration: Basic salary, 16 days annual leave, yearly flexi benefit RM1,500 & many more

Responsibilities:

Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)

Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.

Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email

Alert LCS that if the order value exceeds the existing authorised credit limit and policies

Actively use system for understanding on customer specific information and requirements

For each quote / order processed, ensure specific customer requirements are addressed

Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for

Highlight improvements and process learnings to the team leads/ manager

Participate and contribute in team discussion and training

Performing miscellaneous job-related duties as assigned

Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS

Accept assigned rostered overtime work, if required

Comply the standard process and protocol

Required skill(s): Computer Literate (Good in MS Office)

Able to prioritize, customer oriented with excellent communication and interpersonal skills.

Good planning and organising skills

Good analytical skills, attention to detail and meticulous.

Sub Specialization : Administration;Administration Support Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur

1 Jul, 2024 (47 days left)