Logistics Executive

SOP & KPI Enhancement: Overhauled Standard Operating Procedures (SOP) for SABIC while conducting monthly Key Performance Indicator (KPI) analysis, ensuring streamlined operations and performance tracking.

Customer Engagement & Issue Resolution: Proactively engaged with customers to address operational concerns, exploring alternative sourcing options to resolve issues promptly.

New Process Development: Successfully orchestrated the setup of new processes for Vietnam shipments in 2022, enhancing efficiency and ensuring smooth logistics operations.

Letter of Credit Management: Reviewed non-commercial components of Letters of Credit (LC) for customers, ensuring compliance and accuracy, and vetted LCs for smooth transactions.

Billing & Financial Arrangements: Managed monthly billing arrangements with customers, ensuring timely and accurate financial transactions.

IT Process Enhancement: Collaborated with IT for process automation and system setup, improving operational efficiency and leveraging technology for enhanced logistics management.

Document Handling & Compliance: Proficiently managed various types of documents including Open Accounts, DP, CIA, and LC documents for customers, ensuring accuracy and compliance.

Customer Communication & Feedback: Maintained regular communication with customers for order feedback, prepared chronological reports, and conducted Root Cause Analysis (RCA) for continuous improvement.

Team Performance Analysis: Monitored and analyzed team performance data to identify areas for improvement and implemented necessary measures.

Document Standardization & Clean Shipment Preparation: Standardized document requirements with customers and ensured proactive escalation for clean shipment preparations.

End-to-End Documentation: Managed the entire documentation process, ensuring accuracy and completeness for a seamless end-to-end logistics process.

Shipment Monitoring & Local Trucking Management: Monitored shipments via Singapore's Portnet system and efficiently managed local trucking documentation for Vietnam, ensuring smooth logistics operations for customers.

SOP Reconstruction for Export Flow: Revamped the entire Standard Operating Procedure (SOP) for the export process, ensuring a smoother and more efficient flow.

Streamlining Export Document Procedures: Stabilized and documented export document processes based on customer requirements, ensuring accuracy and compliance.

Shipping Tracking System Creation: Developed a comprehensive shipping tracking system using spreadsheets, enhancing visibility and management of shipment details.

Email Standardization Improvement: Improved email protocols by standardizing formats, enhancing communication efficiency.

Management of Export Shipments and Local Deliveries: Oversaw export shipments and local deliveries, ensuring timely and efficient logistics operations.

Container Logistics and Planning: Managed container logistics and strategic planning, optimizing shipping processes.

Daily CIPL Arrangements and Customs Declaration: Orchestrated daily arrangements with forwarders for K2 Declaration and efficiently handled customs declaration approvals.

Cross Border Shipments & Invoicing: Managed cross-border shipments to Thailand, ensuring timely delivery and accurate invoicing to customers.

Document Preparation for Compliance: Prepared essential documents including COO (Certificate of Origin), ISF (Importer Security Filing), CIPL (Cargo Insurance Policy), BL (Bill of Lading), and LOI (Letter of Intent) for compliance.

Sales Marketing & E-commerce: Engaged in sales marketing activities, particularly in the E-commerce domain, including copywriting for emails and Facebook posts targeting customers.

Customer Inquiry Handling and Engagement: Managed customer inquiries in collaboration with the sales team, ensuring prompt and accurate responses.

Customer Outreach & Improvement Initiatives: Actively hunted for potential customers through platforms like Facebook, LinkedIn, and email, while also improving product details and accuracy for customer information.

Feedback Implementation for Customer Care: Provided valuable feedback to enhance customer care strategies and approaches, aiming for better customer satisfaction.

Automated Follow-ups and Quotation Preparation: Utilized GMass for automated follow-ups with prospects and prepared quotations along with sample provision.

Product Knowledge Enhancement: Acquired an in-depth understanding of tissue products, facilitating better sales and customer interactions.

Billing and Payment Collection: Managed billing processes and efficiently collected payments from customers, ensuring financial transactions' smoothness and accuracy.

Team Management and Customer Handling: Lead the export and import processes for Eastman & Flexsys, overseeing the team while managing communication and operations for both accounts.

Process Enhancement: Analyzed and improved existing workflows to boost operational efficiency and optimize work processes.

Customer Service Representative (CSR): Acted as the primary point of contact for Eastman & Flexsys, ensuring their needs were met effectively and efficiently.

End-to-End Logistics Management: Managed import and export operations, including cross-border shipments, K1 preparation, billing, order processing, and document preparation (e.g., BL, Packing Declaration, FTA/MICCI, Insurance Cert, etc.).

Document Handling and Shipment Arrangements: Prepared documents like AWB using DHL & FedEx systems, coordinated order tracking, and ensured compliance with FTA requirements for export countries.

Reporting and Compliance: Generated daily internal reports for team tracking, weekly shipment reports, and monthly KPI reports using Excel for Eastman and Flexsys accounts.

Letter of Credit Management: Handled LC shipments for customers, ensuring accuracy and compliance.

Quality Focus and Recognition: Prioritized job quality to foster strong customer relationships, receiving recognition from Japan's CSR for timely and high-quality document preparation.

System Proficiency and Engagement: Proficient in SAP and Cyberlog systems, actively engaged in the company's BDP Brand Ambassador group for learning system development and improving services.

Community Engagement: Actively participated in company charity events, displaying a commitment to community involvement.

Communication Skills and Motivation: Possess excellent communication and writing skills in English and Malay, demonstrating resourcefulness, high motivation, and a continuous drive for skill enhancement and growth.

Dietrich Logistics Malaysia as 5PL:

Customer Rate Inquiries Management:

Sourced rates from ocean carriers and local charges at loading and discharge ports.
Provided comprehensive end-to-end rates, including pickup, packing, and clearance at both ends, ensuring compliance with Exwork rate requests.
Responded to rate inquiries within a 24-hour KPI window, quoting best rates to customers promptly.

Daily Shipment Tasks Handling:

Managed inquiries for Ocean Freight, Local and Overseas Trucking deliveries, ensuring timely communication and negotiation with carriers.
Coordinated container logistics, including empty and laden returns, and liaised for timely material readiness.
Oversaw port clearance compliance and prepared shipping documents such as BLs, Packing Lists, and Commercial Invoices.
Managed billing and payments processing as per shipment incoterms, coordinating with carriers, haulage, and clearance agents.

Customer Communication and Shipment Monitoring:

Pre-alerted customers and destination agents about vessel sailings and processed document courier services for payment processing.
Monitored shipments closely, ensuring regular updates to customers until cargo reached the Port of Discharge (POD).
Sales Support and Compliance Management:

Provided logistics advice and sourced rates to fulfill customer inquiries while ensuring compliance with export regulations.

File Closure and Documentation:

Closed files meticulously and maintained proper record-keeping in the vault, ensuring organized documentation for future reference.



This role showcases expertise in managing customer inquiries, overseeing day-to-day shipment tasks, maintaining compliance, and providing critical support to the sales team in logistics and rate sourcing.