Job vacancy Application Support

Application Support Posting Date : 14 Mar 2024 | Close Date :12 Jun 2024 

Client Background: Local company

Industry : Software and Hardware

Location: Bangsar South, Johor, Penang

Headcount: 1

Position Title: IT Helpdesk

Tenure: Permanent

Remuneration: RM4000- RM 5000

Requirements

• May require an associate degree in a related area. At least 2 years of related experience.
• Ability to troubleshoot and diagnose problem.
• Good customer service skills.
• Ability to work both independently and as part of a team.
• High level of interpersonal skills to work effectively with others.
• Works under minimum supervision.
• Flexibility - responsibilities may require occasional evening and weekend work.
• Basic knowledge in SQL is an added advantage.

Responsibility

• Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
• Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
• Follow up closely with customers to ensure full resolution of issues.
• Deployment of service releases, patches, requests and customizations.
• Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
• Conduct application training for internal & external users’ other duties as assigned.

Sub Specialization : Information Technology;IT Helpdesk Type of Employment : Permanent Minimum Experience : 2 Years Work Location : Multiple Locations

12 Jun, 2024 (45 days left)