CRM STATION: CRM FOR CALL CENTRE INDUSTRY

CRM Station Applications CRM Contact Manager Manage customer interactions from a single access CRM Contact Manager Functionalities -Complete retrieval of customer account from databases; -CTI enabled display of customer information; -CRM displays customer details and a history of previous interaction histories; -Multiple levels for account or user management and CRM purposes; -Data migration and merging functionalities with Microsoft Outlook & Exchange Server; -Import & Export from .xls, html and .csv files for easy CRM data integration process; -Converged communications made accessible via multichannel PABX systems - letters, faxes, emails, telephone recordings and personal interactions as a single access. CRM Telesales Manager Maximize outbound telemarketing interactions with minimal training CRM Telesales Manager Functionalities -Caters for outbound contact centers like insurance, debt collection, conducting surveys or tele-sales related activities; -CRM Telesales includes a FAQ (Frequently Asked Questions) guided engine to obtain relevant information; -Dynamic product categories across industries for call centres; -User management functionalities for unique allocation of product access in call centres