SY CHIN & ASSOCIATES - Ipoh

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services.

BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.
High-performance businesses are always seeking new ways to outpace competitors. BPO provides just such an  

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opportunity. In fact, in today’s economy, more and more business leaders are turning to BPO services to help their businesses to do more with less. SY Chin & Associates can help businesses hold down overall operating costs through strategic use of BPO services, while helping companies to make the selective investments that will fuel future success.

From our experience in the field, we have witnessed first hand how many enterprises are being bogged down by the rigours of day-to-day operations, so much so that they are unable to focus on the big picture: their core competency. We aim to help our clients to focus on the big picture, while we worry about the finer details of operational activities.

Outsourcing is all about achieving synergy; each party should focus on what they do best, and what is core to their business. We understand the business needs of innovative entrepreneurs, and we are committed to provide quality BPO services in a manner that is tailored to the individual’s needs. We hold ourselves to high standards and professionalism in our work, and we always strive to put the client’s interest where they belong: our first priority.

To us, outsourcing is more than a service that we provide; it is about creating a successful partnership with our clients, to help you optimize your business performance, and ultimately grow with you every step of the way.

Whenever you are embarking on a new business venture or simply require any professional advice, SY Chin & Associates are more than prepared to provide an initial consultation, gratis, so that we might acquaint ourselves with your business needs thereby render our professional services.