Job vacancy Head of freight forwarding

As the Head of Freight Forwarding, you will be responsible for leading and managing all aspects of the freight forwarding operations within the organization. This role requires a strategic leader with a strong understanding of international logistics, customs regulations, and supply chain management.

Key Responsibilities:

Key Performance Index

• Create 3 years operation strategy plan, which is in-line with the company sales strategy and P&L plan by first 3 months of employment.
• Execute the operation strategy and control the operation cost to achieve the P&L plan for the year 2024.
• To update the SOP and documentation for all forwarding business mode by the first 3 months of employment.
• Setting up the Branch’s KPI (Safety, Quality and Productivity) by first 3 months of employment and guide each branch manager to achieve it.

Leadership and Strategy:

• Develop and implement the overall strategy for the freight forwarding department in alignment with the company's goals and objectives.
• Provide strong leadership to the team, fostering a culture of collaboration, innovation, and continuous improvement.

Operational Management:

• Oversee the day-to-day operations of the freight forwarding department, ensuring efficiency, accuracy, and compliance with relevant regulations.
• Monitor key performance indicators (KPIs) to evaluate the effectiveness of freight forwarding processes and identify areas for improvement.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their unique logistics requirements and ensuring the delivery of exceptional service.
• Collaborate with sales and business development teams to identify opportunities for business growth and expansion.

Compliance and Risk Management:

• Stay informed about international trade regulations, customs compliance, and other relevant industry standards.
• Implement and enforce compliance procedures to mitigate risks and ensure adherence to legal requirements.

Cost Management:

• Develop and manage the freight forwarding budget, identifying cost-saving opportunities and optimizing operational expenses.
• Negotiate contracts with carriers, vendors, and other stakeholders to achieve favorable terms.

Technology and Innovation:

• Stay abreast of advancements in logistics technology and implement relevant tools to improve operational efficiency and visibility.
• Drive innovation within the freight forwarding department to maintain a competitive edge in the market.

Training and Development:

• Provide training and development opportunities for team members, fostering a skilled and motivated workforce.
• Encourage a culture of continuous learning and professional growth within the department.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Master's degree is a plus.
• Proven experience in a senior management role within the freight forwarding industry.
• In-depth knowledge of international trade, customs regulations, and logistics operations.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.