Job vacancy Operations Analyst (Finance)

Company Background: Capital market company

Position: Operations Analyst (Finance)

Location: KL

Headcount: 17

Tenure: One-year Contract

Job Responsibilities:

• Process all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in demanding timeframes. (US/APAC/EMEA)
• Operational support basis customer requirements on one or more products. This includes setting up accounts and users, running reports, researching entities, supporting customers on their regulatory and compliance needs, and mapping entities and vendors. Could involve the first level of troubleshooting as well.
• Become highly skilled in understanding and maintaining Operational Processes, including assisting peers and leadership with creating SOPs (Standard Operating Procedure) / user guide.
• Partner with Product/Support teams to prioritize, track and resolve production issues, to extinguish client interruptions.
• Keep abreast of market & regulatory changes that impact service activities and adapting new team policies/procedures as needed.
• The team member should continuously evaluate and improve the reporting process, seeking feedback from clients and team members, and implementing changes as needed to enhance the quality and efficiency of the reports generated.
• Staying up to date with industry trends, providing insights and recommendations to our clients on the latest market data and analysis
• Maintaining SLA’s and work Quality by delivering client ad hoc as of mentioned timelines.

Requirements:

• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele.
• Strong financial modeling skills and experience with financial statement analysis, valuation methodologies, and market research.
• Strong attention to detail and accuracy, with the ability to review and analyze large volumes of financial data.
• Knowledge and experience in Know Your Customer (KYC), reference data, tax reconciliation or trade
• A bachelor's/Master’s degree in finance, accounting, economics, or a related field is preferred. 0-3 years experience is expected.
• Strong analytical and critical thinking skills, with the ability to identify trends, patterns, and insights from complex financial data.
• Ability to manage multiple projects simultaneously and work effectively under tight deadlines.
• A customer service orientation with a focus on building strong relationships with clients.
• Strong teamwork skills with the ability to work collaboratively with other team members and stakeholders.
• Knowledge of the investment banking industry, financial markets, and regulations governing the bookrunning process.
• Flexibility to work across shifts on a rotational basis
• Good attitude and willingness to learn