Job vacancy Manager / Associate Director - Microsoft Dynamics CRM Lead

• Spearhead crucial initiatives aimed at fostering the growth of the MS D365 CRM practice.
• Lead sales and enablement endeavors related to MS D365 CRM.
• Manage customer expectations and negotiate solutions for complex issues, collaborating with both customers and third-party partners.
• Direct MS D365 CRM prototyping, system demonstrations, and proof of concept exercises to support business development activities.
• Align CRM requirements with MS D365 CRM product capabilities.
• Translate requirements to the technical team, generating development tasks and validating designs.
• Conduct User Acceptance Testing (UAT) and deliver training sessions for clients.
• Produce comprehensive CRM documentation such as FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.
• Possess a deep understanding of D365 business processes across marketing, sales, service, and field service domains.
• Demonstrate hands-on experience in D365 CRM configuration including workflow creation, business rule setup, form customization, view management, and field configuration.
• Familiarity or experience with data migration processes and methodologies within implementation projects.
• Proficiency in understanding functional landscapes and integration scenarios.
• Implement modifications to Business Process Flows.
• Knowledge or experience with PowerApps and Flows is considered an added advantage.

The Successful Applicant

• Bachelor's Degree in Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing, or a related field.
• 10-15 years of pertinent experience.
• Certification in Microsoft D365 CRM.
• Proficiency in configuration and customization within the MS D365 CRM environment.
• Expertise in defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions to achieve desired business outcomes.
• Thorough understanding of customer relationship management business processes.
• Deep knowledge of MS D365 CRM solution architecture and enablement methodologies.
• Ability to lead business process re-engineering and organizational change initiatives.
• Strong analytical and problem-solving capabilities.
• Detail-oriented, quality-focused, and results-driven.
• Possess sound business acumen and exhibit teamwork qualities.
• Effective prioritization skills to manage multiple tasks and meet deadlines.
• Client-focused mindset with adept project management abilities.
• Excellent written and verbal communication skills; proficiency in both English and Malay preferred.

What's on Offer

• Attractive Salary & Benefits

• Hybrid Environment

• Worklife balance

ContactJaga Nathan JagathisanQuote job refJN-032024-6375569Phone number+60 3 2302 4107

MYR192,000 - MYR193,000 per year (MYR)

26 Jun, 2024 (38 days left)