Job vacancy Senior Billing Analyst

• Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
• Should be able to work on all types of collection calls and queries, handle escalations, work allocations to the team members.
• Perform QA audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
• Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
• Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
• Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries. Handle critical clients.
• Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders.
• Participate in testing system changes and enhancement, provide process improvement suggestions.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve escalations.
• Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication: Should be able to communicate effectively with peers, client service teams, and process leaders.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.

KPIs

• Should monitor, track and report the reduction of aged AR items.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement
• Participation in team and service line events

The Successful Applicant

• Bachelor Degree or Equivalent accounting experience.
• Min with 1-3 years of experience in accounts receivable process and collections.
• Good knowledge of end-to-end AR collections process.
• Should have experience in handling inbound and outbound third-party calls.
• Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
• Working knowledge of SAP would be an added advantage
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Proficient in English and Mandarin (MUST HAVE) to effectively communicate with Mandarin-speaking clients as you will be tasked to handle Taiwan or China region

What's on Offer

• Hybrid environment
• Exposure to work with other region
• Enhance AR skills

ContactJia Xin LimQuote job refJN-052024-6415668Phone number+60 3 2302 4025

MYR4,000 - MYR7,000 per month (MYR48,000 - MYR84,000 per year) (MYR)

8 Aug, 2024 (80 days left)