Review They lose my curtain tie and the reply was ‘noted’

I ask them to take down my curtain for washing. They sent a Vietnamese lady with a young boy to do the job. Curtain came back, they install it and the tie was missing. At first they deny it, luckily I have picture to prove I did indeed have the tie. I complain to Mama Jo, the reply that came back was ‘noted’. No apology was offered, maybe they think they are always right. The Vietnamese lady offered to buy a different string to tie the curtain but the design was awful. I asked for different design, then she was quiet. Ain’t gonna use them again. Ever. If at all, the way they handle it is below par.