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- Head of After-sales
Job vacancy Head of After-sales
Announced
03 February, 2024
Job Type
Employee
Job Status
Full Time
Job Title
Head of After-sales
Job Location
Job Presentation
The Head of After-sales will be reporting to the Malaysia Country Manager, and is responsible for ensuring consistency and operational effectiveness within the company's local dealer/private Importer network across Malaysia. Amongst the many responsibilities some are listed below:
- Develop and implement business strategies for the truck and bus industry, ensuring regional and global responsibilities for after-sales
- Oversee daily operations, improve customer satisfaction, and enhance price positioning in the market.
- Lead and manage the team which includes Parts sales, marketing, technical service, and support.
- Drive safety initiatives across both Company and privately owned retail sites.
- Design and implement comprehensive goals for performance and growth, aligning with strategic positions.
- Manage consolidated P&L responsibility for after-sales business, ensuring profitability.
- Work collaboratively with dealer managers, aligning incentives, and driving continuous improvement
- Bachelor's Degree with a minimum of 15 years working experience in after-sales for commercial vehicle industry, demonstrating strong leadership in dealer and service environments.
- Proven expertise in after-sales operations, processes, and organizational development.
- Successful track record in developing service networks and structuring effective sales processes.
- Skilled in team management, individual competence development, and clear communication of organizational goals.
- Demonstrated qualities of strategic thinking, customer focus, and a global mindset in successful people and culture leadership.
- Opportunity to join an industry leader
- Competitive compensation package
Salary
MYR400,000 - MYR480,000 per year (MYR)
Valid Till
3 May, 2024 (2 days left)
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Michael Page
Level 27 Integra Tower, The Intermark, 348 Jalan Tun Razak 50400, Kuala Lumpur
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+60 3 2302 4000
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