Review of Forever Travel Service (Penang)

LOUSY LOUSY TRAVEL AGENT!!!!

INFORMED US THAT OUR TOUR IS NOT GOING AHEAD 1 WEEK BEFORE OUR TRIP DATE. AND IT WAS ALSO BECAUSE MY DAD HAPPENED TO STOP BY THEIR OFFICE AND ASKED ABOUT THE TRIP. IF MY DAD HAD NOT STOPPED BY, THEY WOULDN'T HAVE EVEN TOLD US. WHAT SERVICE IS THIS???

EVEN THOUGH THEY HAVE PROVIDED REFUND, THEY ASKED US FOR THE VISA APPLICATION FEE WHICH THEY HAVE APPLIED FOR US. WHAT IS THIS??? THEY ARE WRONG IN THE FIRST PLACE AND YET THEY ASKED MONEY FROM US?

AND ALSO, IT WAS US (THE CUSTOMERS) WHO HAD TO ASK WHETHER THEY NEED OUR PASSPORT AND OTHER DOCUMENTS FOR THE VISA APPLICATION, WHEN IT WAS MERELY 3 WEEKS BEFORE THE TRIP. THEY TOOK ABSOLUTELY ZERO RESPONSIBILITY OF THEIR ACTIONS!

MY AUNT ALSO JOINED THIS TOUR AND WORST OF ALL, THEY DIDNT EVEN BOTHER NOTIFYING HER THAT THE TRIP IS NOT GOING AHEAD.

THIS IS THE KIND OF HORRIBLE SERVICE YOU CAN EXPECT FROM FOREVER TRAVEL. PLEASE, POTENTIAL CUSTOMERS, THEY ARE NOT WORTH YOUR MONEY, GO FIND A BETTER TRAVEL AGENT!